How to solve loading problems in Facebook Games?

Common fixes for loading and network errors in Bubble Witch Saga, Candy Crush Saga and other popular King games. (PC/Mac)


This is almost making me crazy, when seen

Make sure that you have the latest version of your browser. Make sure that you use a resent version of flash, todays version can be checked at Adobe.

Removing the game and installing it again is sometimes the key. You will not lose any progress by removing your King app at Facebook and reinstalling it.

You should also try emptying the cache and delete cookies: Always hit CTRL and the function key F5 at the game page after clearing out your browser. That will reload the page better than just reopening your browser. You do not need to restart your computer after clearing out your browser though.

Try to log into the game on another computer. If it works there you know that it is your computer that is having the issues, not the account.

If you haven’t turned off your computer in a while, just turning it off and on again sometimes fix your problems.

Clear out your cache and cookies! (this will log you out from Facebook)

Internet Explorer (click here for Microsoft’s explanation for IE9)
Click the Safety button (Click for Pics for location of Safety Button, opens in new window), and then click Delete Browsing History.
If you do not want to delete the cookies and files associated with websites in your Favorites list, select the Preserve Favorites website data check box. If you have game in your favourites, this should NOT be checked.
Select the check box next to Temporary Internet files and Cookies.
Click Delete.

Firefox (<– click for Firefox support article)
Hold down the three keys <Ctrl> + <Shift> + <Del>
Select the check box next to Cache and Cookies.
Click Delete.

Google Chrome (<– click for Google’s Help Page)

  1. Click the wrench icon on the browser toolbar. (Upper right)
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  6. Click Clear browsing data.


  1. Install a new browser. 

Linux-users can if in a hurry just delete the hidden config-directory for your browser and restart the browser. But you loose every other personal data too then. 😛 better rename the old one as backup. :)

If clearing your cache doesn’t help, you can always try another browser. My personal favourite is Chrome and King have recommended Firefox (2012).
Download Google Chrome
Download Firefox

Linux users can use Chromium variant of Chrome from source packages simply by pasting this into the terminal:
sudo apt-get update
sudo apt-get install chromium-browser

This is SOOOO frustrating to see for a longer period


AVG PCTuneUP is a great tool to get faster and in all ways better performance, it comes shipped with it’s own uninstaller, so it easy to get rid of, if you just get the free trial and don’t like it. Download it from AVG’s website. Any other site to download it should be considered unsafe. 


**If none of the above help**
  There is one final thing you can try:

Go to your control panel on your computer and find your list of programs.  Uninstall your Adobe Flash Player.  Clean your cache and then reboot your computer. Now enter the game and on lower left corner click on “Upgrade Flash Player”.  Then reinstall Adobe Flash Player.  If you are unable to open game then go here to install:

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About the Blogging Witch

- The Founder of Blogging Witches Network! "I started late 2011 when the awesome Bubble Witch Saga became my first true love at FB." Pet Rescue Saga is my current favorite. I have a strong feeling that Odus the owl from the Candy Crush Saga DREAMLANDS will end up at my dinner table soon as the eatable drunk devil he is!

119 thoughts on “How to solve loading problems in Facebook Games?

  1. Hi,
    I have been playing this game on my ipad since 2 years ago. I never had a problem with it. A couple of days ago, it crashed after an update and it does not open again. Each time I click on the icon, I see the King’s Loading page and after a few seconds, it closes down and I am back to my main ipad screen. I have lots of space and memory. I uninstalled and reset the device and reinstalled the game several times. I can play it on the laptop and pc, but not on the ipad. My son can play it on his iPhone as well. What could be wrong? Please help. Thank you.

    • try one more time to uninstall / reinstall, but this time I think you should try to make a complete shutdown after uninstalling, so that any trash that might be jammed in the temporary memory is removed. Keep the device OFF for at least 15 seconds.

  2. He llegado al nivel 215, pero la última actualización del juego en el iPad ha perdido todas las monedas y no reconoce los regalos de mis amigos

  3. i just did an update on my iPad and when I touch the game, it takes me back to the general screen in 2 seconds. What’s wrong?

  4. I have given undo on the 305 -Shadow Realm ,and now I can’t go any further even date we have passed the level with 3 stars a few times..repeat always the same level.How to pass from him?

  5. I am on game 328 and have on many occasions got the required score amount but it won’t recognize the win. I get the well done on the first screen and then on the second screen it says try again.

  6. Hi… i have a tablet.. few days ago i played normally farm heroes saga.. and i needed to format it for any reasons.. after the format i downloaded and installed farm heroes saga and now i am lagging on orange screen king(loading).. and after 10 seconds it send me back on the tablets screen.. i did format again with hope that will fix it but nothing.. i tried several times to loading and still nothing… Can anyone help me beacuse i am getting mad with this.. :/

        • I also used to play farm heroes saga normaly on my tablet but one day i lost connection with facebook. I have re-installed gamefor several times but I cant connectwith facebook. Pet resque saga game is working normally all the time and i have connection on facebook. Is there a way to fix this problem? And what canbe problem?

  7. I have been playing papa pear saga for months now and it worked without any problems. Now it won’t connect to Facebook, and it says no internet connection even though my ipad is connected to the internet, and I can’t progress into the next world. How can I make it so it connects to everything like it used to without losing progress?

    • Hi Brandy
      You need to delete and then install the game again. When you did that, try to connect to facebook again. If you played your levels connected to FB so far, don’t worry your progress wont be lost :)

  8. I am on level 150 on bubble witch saga 2 and can not get past it I have own but it is not moving on to the next cauldron, just stays on level 150 showing my score and 3 Stars but won’t move. I have uninstalled the game, and reinstalled it. But no change. I have done updates and still nothing

  9. can you help I am playing pet rescue on my computer as well as my iPad it use to sync to the same level and computer I am level 693 an my iPad I am stuck an level 687 this is so frustrating help .

  10. On diamond digger I’ve lost the daily bonus calendar , all your other games connect to Facebook except this one. I can’t send or receive lives, i can’t make purchases or use gold and on levels wit the things that make stones the game freezes the only thing you can do is tap the quit button. Please help

  11. I was on level 129 of candy crush soda and got disconnected from Facebook. When I connected back to Facebook it looked different but I thought maybe it was an update. Once I connected it put me back to level one. How do I recover my game back to level 129?

  12. Hi Team,

    Myself Aarya Rathod and i am biggest fan as well as very addicted player for this game. As i got some error since last 1 week i decided to quit this game but i have heard that the developer can solve my problem so want to show you some trouble what i am getting right now. There were auto scores updated in my candy crush and it is showing 50M in each level. I got frustrated when i saw this first time. Moreover when i was about crossing level 909 and ahead it is showing already played and target is showing same 50M.

    This is my humble request too look in to this query and resolve as soon as possible.

    I will be waiting for your kind revert.


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