Known issues and FIXES for them

loadingIf you can’t see the daily balloon in BWS, the  levels will not load. FIX IT by loading the game again before you even try to enter the level, that way you will not loose a life and potions.

Missing notifications in the game don’t seem to have any working fix. Keeping other programs at a minimum might help slightly.

Most issues are easily solved by refreshing the game, so just hit the function key F5 to refresh any time you encounter a problem.

click HERE to get the iPhone/iPad fixes.

ISSUE: I get only a orange screen when I try to load a King game:

FIX (works only if the problem is local, try several times, please): Try to clear out cache AND cookies, this logs you out. Then login again.

ISSUE: Friends missing from the map

FIX: Clear your cache and restart your browser.

ISSUE: My game is not fully shown, scores are missing at the right bottom.
FIX: you have minimized your app by mistake. Go to https://apps.facebook.com/bubblewitch/ and click on a white part of the page, then hit the CTRL key and the zero(0) key at the same time to get the normal size.

ISSUE: My coins aren’t adding up
FIX: Sometimes they add up with no messages shown, do the general troubleshooting

ISSUE: I get 3 stars and the ceiling drop, but I o not move forward to next level.
FIX: Go through the tips below over and over, play again until you’ll manage to get a new Star and the next level to show up.

ISSUE: Game loads, but you can’t open up a level.

1st FIX: Open up the game in full screen and try to play. You open up the game in full screen by clicking on the left upper icon.
2nd FIX: Clear out your browser cache

General troubleshooting for Flash Games at Facebook (including Bubble Witch Saga)

  1. Logout in login again to Facebook (fixes the problem if it is FB server issues and you land on another server.)
  2. Clear out your cache, you find a guide for the most common browsers here: http://bubble-witch-saga.se/how-solve-loading-issues/
  3. Update your flash to the most recent one http://get.adobe.com/se/flashplayer/?no_redirect
  4. Try another browser, download Google Chrome at https://www.google.com/chrome or Mozilla Firefox at http://www.mozilla.org/en-US/firefox/new/
  5. Remove your game and reinstall it. To remove the game go to https://www.facebook.com/settings/?tab=privacy Choose “Edit Settings” for Apps and Websites and then once again “Edit settings” for the game and remove all of the games permissions. To reinstall go to https://apps.facebook.com/bubblewitch/ and accept the terms for the app.

254 thoughts on “Known issues and FIXES for them

  1. PLAYING PET RESCUE ON KINDLE FIRE AND ANDROID PHONE. TRYING TO ENTER LEVEL 433. MESSAGE APPEARS ACROSS MIDDLE OF SCREEN (MISSING PARAMS)_(MISSING PARAMS). GAME WILL AUTOMATICALLY EXIT AND RETURN HOME. TRIED TURNING OFF DEVICES AND BACK ON. EVEN REMOVED APP AND ADDED AGAIN. SAME… NO UPDATES AVAILABLE. CAN YOU ADVISE PLEAES?

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